Self-Exclusion Policy
A self-exclusion policy is an important part of KatanaSpin Casino operating in the United Kingdom, as this mechanism helps to avoid problems such as gambling addiction and reduces the risk of other problems developing. Here you can find out information about measures to help people with gambling control issues by setting limits on the game activity at our KatanaSpin platform.
User Self-Exclusion
The self-exclusion process is an action that further restricts the player’s ability to gamble. Often users do this of their own volition, but there are cases when close relatives send a request. You can ask to be suspended for a certain period from casino games and sports betting on the official website of your platform where you are gambling.
How to Apply for Self-Exclusion
If you feel that you can’t control your desire to play in the casino or bet on sports, you should use the self-exclusion function by following these steps:
- Submit a request. You can enter the form or contact our specialists from the support team to activate a self-exclusion option for a few weeks/months.
- Activate this function. Then, we will receive a notification that you wish for restricting your access to gambling.
- Wait for the process of blocking your profile. We will take all necessary actions, such as banned your account, as well as canceling the advertising mailing.
After you submit the application, you will be blocked from any action with your KatanaSpin Casino account for a specific, indicated period. Also, note that if you are excluded for a certain period of time, the funds that remain on your balance will be paid out only after the expiration of the term. If you have applied a self-exclusion for an unlimited period, then the money will be paid out according to the casino’s limits. After the expiration of your gambling restriction on the platform, your account will be reinstated.
Limits on Player Self-Exclusion
You have the right to set your own self-exclusion period for either 6 months or a year. Once you have confirmed your request, the profile will be immediately blocked for a specified period. However, when you want to return to the gambling sphere before the self-exclusion expiration date, you will have to wait:
- About 24 hours after submitting your request to cancel the process if it was on current period;
- About 7 days for confirmation of cancelling that option if you’ve left gambling in the United Kingdom indefinitely.
Keep in mind that if you circumvent the agreement by using third-party resources or secretly creating new accounts, we are not obligated to pay you the deposits or other funds. Also, remember that self-exclusion is activated when a player appeals to the relevant regulatory organization.
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